Support Center
HOW CAN WE HELP?
Need assistance with your account or having technical trouble? Our team is here to ensure your rhythm never stops.
Account & Profile
If you need to change your password, you must contact us via email for identity verification before it can be modified.
Usernames generally cannot be changed. If a change is necessary, please contact customer support. The process takes 3 working days, during which recharging is disabled.
Billing & Payments
We accept most major payment methods, including Apple Pay, PayPal, and credit cards. However, the actual available methods are subject to what is displayed on the payment page.
Regarding top-ups, we do not accept any refunds after in-game currency/items have been purchased. For details, please contact customer support.
Gameplay & Technical
If the game is lagging, please restart the game and refresh your cache.
Most of our games (including Twin Beat Paws and upcoming titles) support cross-platform play and cross-progression.
Safety & Privacy
You can send your game suggestions to our customer support email.
We use industry-standard encryption and follow strict GDPR/CCPA guidelines to ensure your information is secure.
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